Privacy policy

Privacy Policy for Lazoir

At Lazoir, we respect and value your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make purchases. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information to provide you with a better shopping experience:

  • Personal Identification Information: Name, email address, mailing address, phone number.
  • Payment Information: Credit card details or other payment method information (we use secure third-party payment processors).
  • Order Information: Order history, product preferences, and other transaction-related details.
  • Device and Usage Information: IP address, browser type, operating system, and information on how you interact with our website.
  • Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and track website usage (as explained further below).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: To process and ship your orders, including contacting you about your order status or for customer service purposes.
  • Customer Support: To respond to inquiries, requests, and issues you may have with our products or services.
  • Personalization: To provide a personalized shopping experience, including product recommendations and tailored promotions.
  • Marketing: To send you updates about new products, offers, or other information we think might interest you (if you have opted in to receive marketing communications).
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve our website functionality and enhance user experience. Cookies are small files stored on your device that help us remember your preferences and improve site navigation.

  • Essential Cookies: These are necessary for the website to function properly (e.g., remembering your shopping cart or login session).
  • Performance Cookies: These collect information on how you use our website (e.g., which pages you visit), which helps us improve our site.
  • Advertising and Targeting Cookies: These cookies are used to show you relevant ads based on your browsing behavior, both on our website and across third-party sites.

You can control cookies through your browser settings. However, blocking cookies may affect your ability to use some features of our website.

4. How We Protect Your Information

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure payment gateways.

While we strive to protect your information, no data transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee complete security of your data.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

  • Third-Party Service Providers: We may share your information with trusted third parties who assist us with services such as payment processing, shipping, customer support, and marketing. These providers are obligated to use your information only for the purposes specified and are required to maintain confidentiality.
  • Legal Requirements: We may disclose your information if required by law or in response to legal requests (e.g., subpoenas or court orders).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request to view the personal information we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., legal obligations).
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Data Portability: You can request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided below.

7. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we discover that a child under 16 has provided us with personal information, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: customerservice@lazoir.com
Phone: +31 20 123 4567