Shipping and returns

Shipping and Return Policy for Lazoir

At Lazoir, we aim to provide you with the best shopping experience, ensuring that your clothing arrives quickly and in perfect condition. Below, you'll find all the important details regarding our shipping and return procedures.

Shipping

  1. Shipping Methods and Costs

    •  Shipping costs will be calculated at checkout.
    • Standard Shipping: Delivery within 5-10 business days (depending on your location).
    • All orders are shipped via reliable courier services.

  2. Shipping Confirmation

    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, so you can track the progress of your package.

  3. Delays

    • In rare cases, shipments may take longer than expected due to unforeseen circumstances such as high demand with the carrier or weather conditions. We will do our best to keep you informed of any delays.

  4. International Shipping

    • We ship worldwide. Shipping costs and delivery times vary by country. These will be displayed at checkout.

Returns

  1. Returning Your Order

    • You have the right to return your order within 14 days of receipt without providing a reason.
    • The products must be in their original condition, unworn, unwashed, and with all original labels and packaging.
    • The return process is simple. Log in to your account or contact our customer service for a return label and further instructions.

  2. Return Costs

    • The cost of returning an order is the responsibility of the customer, unless the product is defective or you received an incorrect item. In such cases, we will cover the return shipping costs.

  3. Refunds

    • After receiving and inspecting your return, we will process your refund. This will take 5-10 business days. The refund will be issued via the payment method used during checkout.
    • Please note that original shipping fees are non-refundable unless the entire order is returned.

  4. Sale Items

    • Please note that items purchased in the sale cannot be returned. All sale items are final sale.

  5. Exceptions to the Return Policy

    • The following items cannot be returned:
      • Sealed hygiene products (such as lingerie or socks) if the seal has been broken.
      • Items that have been customized or personalized.
      • Discounts or special offers may have specific return conditions, which will be clearly stated at checkout.

  6. Return Address

    • The return address will be provided in your return instructions and may vary depending on your location.

Customer Service

If you have any questions about shipping or returns, please feel free to contact our customer service team via email or our contact form. We're happy to assist you!

Email: customerservice@lazoir.com
Phone: +31 20 123 4567